FAQ’s

We offer a wide range of professional massage and wellness services including Thai massage, RMT massage, hot stone massage, physiotherapy, chiropractic care, acupuncture, osteopathy, and MVA rehabilitation services.

Yes, massage therapy is safe when provided by trained and licensed professionals. Our therapists assess your condition before treatment to ensure safety and effectiveness.

The frequency depends on your needs. Some clients benefit from weekly sessions, while others choose bi-weekly or monthly massages for relaxation and maintenance.

No special preparation is required. We recommend arriving a few minutes early, wearing comfortable clothing, and informing your therapist about any medical conditions.

You can book your appointment online through our website, call our clinic directly, or visit us in person. Online booking is available 24/7 for your convenience.

We recommend booking in advance to secure your preferred time and therapist. Walk-ins are welcome based on availability.

Yes, you may request a specific therapist when booking, subject to availability.

Our clinic is open seven days a week. Please check our website or contact us for the most up-to-date operating hours.

Steeles Thai Massage is conveniently located in the Thornhill and Steeles area of Toronto, with easy access from nearby neighborhoods.

Yes, free parking is available for clients visiting our clinic.

Yes, we offer direct billing for most major insurance providers for eligible services such as RMT massage, physiotherapy, chiropractic care, and acupuncture.

We work with many Canadian insurance companies. Please contact us to confirm if your provider is supported for direct billing.

Please bring a valid ID and your insurance details if you plan to use extended health benefits.

We accept cash, debit cards, major credit cards, and insurance payments where applicable.

We kindly request advance notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a fee.

We recommend arriving 5–10 minutes early to complete any required forms and relax before your session.

Yes, we maintain strict hygiene and sanitation standards to ensure a safe and comfortable environment for all clients.

Absolutely. Our therapists guide first-time clients through the process and tailor treatments to individual comfort and needs.

Yes, depending on availability, you may combine services such as massage and physiotherapy in a single visit. Please contact us to arrange this.

Yes, gift cards are available and make a perfect gift for wellness and relaxation.

Our 60-minute massage rates are:

• With insurance coverage: $120 + tax
• Without insurance: $105 + tax

We provide receipts for insurance claims where applicable.

Thai massage is a traditional therapy that combines stretching, acupressure, and rhythmic movements to improve flexibility, circulation, and overall wellness.

Thai Massage in Thornhill is highly effective for reducing stress and promoting relaxation.

Thai massage is ideal for people with muscle stiffness, poor flexibility, stress, or those seeking a full-body therapeutic experience.

RMT massage is performed by a Registered Massage Therapist and focuses on pain relief, injury recovery, and medical massage treatment.

Yes, most extended health insurance plans in Canada cover RMT massage. We provide receipts for insurance claims.

Chiropractic treatment focuses on spinal alignment, joint health, posture correction, and nerve-related pain.

Yes, chiropractic care is safe when performed by licensed professionals following proper assessment.

The number of sessions depends on your condition, severity, and response to treatment.

Physiotherapy helps with sports injuries, post-surgery recovery, joint pain, back pain, posture issues, and mobility problems.

A typical physiotherapy session lasts between 30 to 60 minutes, depending on your treatment plan.

MVA rehabilitation is designed for individuals injured in motor vehicle accidents and includes massage, physiotherapy, chiropractic care, and other treatments.

Yes, MVA rehabilitation services are typically covered by auto insurance in Ontario.

In most cases, no referral is required. Our clinic assists with insurance documentation.

Acupuncture is a traditional Chinese medicine technique that uses fine needles to stimulate specific points to promote natural healing.

Most patients feel little to no pain. You may experience mild tingling or relaxation during treatment.

Acupuncture may help with pain relief, stress, headaches, migraines, sleep issues, and muscle tension.

Osteopathy is a hands-on therapy that focuses on muscles, joints, and connective tissues to improve body function and balance.

Osteopathy is suitable for people with chronic pain, posture problems, joint stiffness, and mobility limitations.

Osteopathy treatment in Thornhill is effective for improving posture and body alignment.

Hot stone massage uses warm stones placed on specific areas of the body to relax muscles and improve circulation.

Yes, it is safe when performed by trained therapists using controlled temperatures.

Osteopathy treatment in Thornhill is effective for improving posture and body alignment.